Bookings are restricted to a maximum of 5 rooms per hotel on similar dates. Any additional bookings required need to be processed through Travelr special group department.
The published rates are valid for the period indicated by each hotel or service.
We serve travel trade businesses and end-clients (B2B and B2C).
Rates are inclusive of VAT. Hotel rates are converted into Euro, based on the current exchange rate, for those located outside the Euro zone. There could be changes due to fluctuations in these currencies. All the published prices with commissions for the Travel Agency are based on hotel establishments, ground services or airline/ferry companies, with whom we have contracts for special prices with specific room allocations and negotiated rates.
The Travel Agency will use the voucher-fax or Voucher email system used by Axiom Group, alternatively a voucher can be issued according to Axiom Group booking instructions at the moment of confirmation of the services.
Prices always include VAT and sales taxes. In some destinations there may be additional fees that must be paid directly by the end customer in the property.
No booking will be considered confirmed until the travel agency sends payment or the requested deposit for the booking. All confirmed bookings are guaranteed, whatever the arrival time to the hotel, therefore any no show will require full cost (100% charges).
The total of the services booked through Travelr must be paid in euros and this payment must be made at least 48hours prior to the client's first service unless otherwise agreed in writing. In special cases, for the type of service, event, congress, fair or type of product the total or partial payment may be requested at the moment of confirmation, independent of the date the service is required.
Users are are able to pay using any of the below modes of payment:
1. Bank Transfer with bank charges born by the Client
2. Credit / Debit / Prepaid Card (Visa, Mastercard, Maestro, American Express, Discover, Diners)
All payments made using the card are processed through the electronic payment platform of NBG Pay by National Bank of Greece and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
The failure of a client to arrive for a booking is regarded as a serious breach of the contract as it damages the interest and image of the travel agency. A client cannot be refunded any costs for no show or non-appearance without previous consultation and authorization from Travelr.
Due to the diversity of destinations and establishments, the expenses generated by a cancellation vary according to the establishment, the destination and the dates of the booking. However, a minimum cancellation notice of 48 hours before the start date will always be considered unchangeable.
Refunds are always made via the travel agency where the booking was made. No refunds will be made for services voluntarily not used by clients. Any booked service that is not used will not be refunded without previous authorization from Travelr.
Any complaint must be presented to both the service provider and Travelr in writing immediately or up to a month after the end date of the service. After this time, Travelr cannot guarantee to attend to any complaints.
When a journey also includes travel by air, not only do the General Conditions apply but also those conditions stipulated in the contract agreed to by the client in each case.
Travelr function originates from its role as mediator, acting as co-ordinator or broker between the travel agencies and the different establishments or agencies at the destinations on offer. This intervention as co-ordinator or mediator exempts Travelr from all responsibility for damage or injury, both personal and material, that client-users may incur during their travels. Travelr declines all responsibility arising from damages the traveler may suffer as a consequence of accidents, transport delays, robbery or misplacement of their goods or luggage during the course of their travels, including additional expenses to those already paid, arising from unforeseen circumstances beyond Travelr control, unless these are directly attributable to Travelr; therefore coverage by a separate insurance policy is strongly recommended. If exceptional circumstances dictate or counsel changing any booking to something other than its initial form, Travelr reserves the right to make the changes with no other obligation than that of informing the applicant agency of that change.
Travel Agencies choosing to make bookings through travelr.gr, accept the conditions laid out herewith, along with those specific conditions applicable at each of the destinations on offer and that are operated by our organization.
The terms and conditions indicated below regulate access and usage of the URL address https://travelr.gr/, owned by Axiom Group 28 Ionias Street, 14341 Nea Filadelfia, Greece, and the natural person, who may access the website to obtain information and contract the services offered through the portal. Axiom Group refuses all responsibility and liability for the misuse of the contents and reserves the right, when it so wishes, to delete, limit or block access to them either temporarily or permanently. Axiom Group refuses all responsibility and liability for any information not found on its website and therefore not produced by Axiom Group or published under its name. Axiom Group accepts no responsibility or liability for any possible security errors that may occur through using computers infected by a virus or for the consequences of using a mal-functioning navigator or for the use of old versions not updated. The reproduction, copying, use, distribution, marketing, public display or any other activity that can be carried out with the information contained in this website without Axiom Group's authorization is punishable by law. Printed documents will not be legal.
As a result of browsing the website and completing its forms, the user accepts that the personal data provided by him or herself or that is provided in the future through such services, including the collection of access data and the use of cookies and features provided by third parties. By using our platform you are deemed to have provided your permission –pursuant to Law No 2472/1997- for the recording, use and further forwarding in Greece and abroad of all your personal data.
Purpose: the necessary data for the provision of online services are processed, including the registration of IP addresses, visited pages and access date, as well as information about the user's terminal. The data is also processed for security and web improvement purposes. · Legitimation: the processing of data is necessary for the provision of online services; consent, expressed using the website. Recipients and transfers: companies and establishments of Axiom Group.
Legitimation: consent expressed when using and sending the form. · Recipients and transfers: companies and establishments of Axiom Group and other companies involved in providing the requested services.
Purpose: to provide services including management of hotel reservations and payment. Send information about Axiom Group's services electronically. Legitimation: execution of the contract or provision of the service. Recipients and transfers: companies and establishments of Axiom Group and other companies involved in providing the services requested, including the requested hotel establishments.
Purpose: to participate in the loyalty programs of Axiom Group Send information about Axiom Group's services electronically. Customize business information based on the profile or location. · Legitimation: execution of the loyalty program; consent. Recipients and transfers: companies and establishments of Axiom Group.
Purpose: to send information about Axiom Group's services, by email, SMS, MMS or any other analogous means. Legitimation: existence of a prior contractual relationship; consent. Recipients and transfers: companies and establishments of Axiom Group.
Purpose: to know the way in which the web is searched, accessed and used by the public. They may involve the collection of personal data such as the IP address, the location of the connection, information about the navigation software or hardware, etc. Legitimation: consent, expressed using the website. Recipients and transfers: companies and establishments of Axiom Group.
Purpose: incorporate functions provided by third parties, such as maps, analytics, social buttons, etc. Legitimation: consent, expressed using the website. Recipients and Transfers: The functions of third parties establish a direct connection between the user's browser and the Internet domains of third parties, allowing the download and execution of the function, including from pages outside the European Economic Area.
The user must fill in the forms with true, exact, complete and up-to-date. The user will not enter data referring to another person; Travelr will presume that the data has been provided by the owner thereof. The user will be solely responsible for any damage or loss, direct or indirect that could cause to any person because of the completion of the form with data relating to another person.
The data subject always has the right to access, rectify, and erase the data that concerns him or herself, as well as to oppose the processing of the data, in the terms included in the data protection legislation. He or she also has the right to request: the portability of his or her data, the revocation of the consent given if any and the limitation of the processing. The owner of the data may exercise these rights by writing to Axiom Group (reference DATA PROTECTION) 28 Ionias Street, 14341 Nea Filadefleia, Greece this communication must include a signed request indicating the action requested and a photocopy of the ID or passport. The data subject may also oppose the reception of commercial e-mails, just by requesting it by an email sent from the address to unsubscribe and directed to dpo@travelr.gr. If the data subject thinks that the processing of his or her data violates the data protection legislation, he or she can lodge a complaint to the data protection supervisory authorities.
For any question related to the processing of data by Axiom Group, the data subject can contact the data protection officer by sending a letter to: Hellenic Data Protection Authority (HDPA).
The use of Travelr's web services is prohibited for persons under 18 years old.
The user is informed that, for the provision of products and services offered, Travelr must communicate necessarily the personal data of the user to the suppliers of the products and services chosen by the user. In relation to the services and establishments outside the Economic European Area, the data necessary to subscribe and provide services will be subject to international data transfer, including to countries that do not have data protection legislation comparable to the European legislation.
Travelr has one of the safest technologies, as far as the protection of your credit card data is concerned. It also complies with all international standards that legislate the subject. All sections of Travelr where we request sensitive information use the SSL communication protocol. This means that the information that travels through the Internet from your computer to our server makes it encrypted, making them indecipherable to any outsider. This technology ensures and guarantees, that your data can not be intercepted, manipulated or impersonated, in any way. This way, payment through Internet is now as safe as direct purchase.
SSL (Secure Socket Layer) is a standard Internet security technology. Applies an encryption system (coding) that provides maximum confidentiality of the data transmitted to us. This prevents illegal entry or interception in a system while the data circulates on the Internet. For greater security, this data is stored in a secure server protected by a firewall in continuous monitoring.